Privacy Policy

Last updated: January 2026

Q Ceylon Gem and Jewellery W.L.L.

INTRODUCTION

Q Ceylon Gem and Jewellery W.L.L. (“Q Ceylon”, “we”, “us”, “our”) is committed to protecting the privacy and personal data of visitors and customers of our website www.qceylon.com (“Website”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our Website or purchase our products.

By using our Website, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect and process the following types of personal information:

2.1 Information You Provide Directly

Full name
Email address
Contact number
Delivery address (within Qatar)
Billing details
Order details and purchase history
Enquiries submitted via contact forms or email
Custom jewellery order specifications

2.2 Payment Information

Payment method used (card, bank transfer, COD)
Transaction references

Important: We do not store full credit or debit card details. Payments are processed securely through authorised payment service providers.

2.3 Automatically Collected Information

IP address
Browser type and device information
Pages visited and interaction data
Cookies and similar technologies

PURPOSE OF DATA COLLECTION

We collect and use personal information for the following purposes:

Processing and fulfilling orders within Qatar
Managing custom-made jewellery requests
Customer communication and support
Delivery and logistics coordination
Payment verification and fraud prevention
Compliance with AML/CFT and legal obligations
Improving website functionality and user experience
Responding to enquiries and legal requests

4. LEGAL BASIS FOR PROCESSING

We process personal data based on one or more of the following lawful grounds:

Performance of a contract (order processing)
Compliance with legal obligations under Qatari law
Legitimate business interests
Your consent, where applicable

5. DISCLOSURE OF INFORMATION

We may share personal information only when necessary with:

Delivery and logistics partners within Qatar
Payment gateway and banking partners
IT and website service providers
Government authorities where required by law (including AML/CFT obligations)

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. AML & FRAUD PREVENTION

In accordance with Qatari regulations:

We may request identity verification documents for certain transactions
We may retain transaction and customer records as required by law
Suspicious transactions may be reported to relevant authorities

7. DATA RETENTION

We retain personal information only for as long as necessary:

To fulfil contractual obligations
To comply with legal, accounting, and regulatory requirements
To resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymised.

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect personal data against:

Unauthorised access
Loss or misuse
Alteration or disclosure

While we take reasonable steps to safeguard your data, no online system can guarantee absolute security.

9. COOKIES

Strict Jewellery Policy
Returns, exchanges, or refunds are not accepted for:
• Custom-made or bespoke jewellery
• Earrings (for hygiene reasons)
• Natural gemstones once sold
• Products showing signs of wear, damage, or alteration
Returns may be considered only in cases of verified manufacturing defects, at the sole discretion of Q Ceylon.
All approved returns must:
• Be unused
• Be in original condition and packaging
• Be accompanied by proof of purchase

10. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of data (where legally permissible)
Withdraw consent where processing is based on consent

Requests can be made by contacting us at info@qceylon.com.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites.
Q Ceylon is not responsible for the privacy practices or content of such websites.

12. CHILDREN’S PRIVACY

Our Website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.

13. INTERNATIONAL DATA TRANSFERS

Online sales and deliveries are restricted to Qatar.
Where service providers process data outside Qatar, appropriate safeguards are applied in accordance with applicable laws.

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time.
Any changes will be effective upon publication on the Website.

Continued use of the Website constitutes acceptance of the revised policy.

PRIVACY POLICY